Editor’s note: This article by Patricia Kime originally appeared on Military.com, a leading source of news for the military and veteran community.

A popular kiosk-based system for veterans to file reimbursement claims for travel is returning to Veterans Health Administration facilities.

The VA has paused plans to decommission the kiosks, which let veterans file for reimbursement of travel expenses to VA appointments, with the kiosks set up at most VA hospitals and clinics. The VA began removing them in November 2020 as it rolled out an online- and application-based program, the Beneficiary Travel Self Service System, or BTSSS.

Nearly immediately after BTSSS's introduction, however, veterans had trouble with it, including the online interface and app. VA staff also had difficulties with the system, developing workarounds or using the old system to approve claims.

According to the VA Office of Inspector General, veterans used the BTSSS for just 49% of all claims through mid-2022. The OIG also found that while the BTSSS was meant to solve claims without human intervention at least 90% of the time, just 17% were automatically decided from February 2021 through July 2022.